Head Office Jobs

UK Office

Would you like to be part of a friendly and professional office team, based in Bournemouth?

Richmond is the UK’s leading provider of quality Christian holidays around the world. We aim to provide outstanding and memorable holidays throughout the year for all members of the church family with Word-based and Christ-centered ministry to enrich and encourage our guests in their Christian life. We provide a platform for relationships to be created, nurtured and developed in healthy, safe environments.

Our UK office is a fun, dynamic and supportive Christian environment, we start each day with a short Bible study and prayer and we keep our Christian values at the heart of all that we do.

Richmond provides great packages to all its UK office employees including the opportunity to visit our resort destinations and competitive rates of pay.

Current Vacancies

There are no current vacancies. If you are interested in being the first to know when we look to recruit again, please send your CV and cover letter into [email protected] which we can keep on file and will let you know if a suitable position arises.

HOLIDAY CONSULTANT

Hours:                 37.5 hours per week: 09:00-17:00, Monday to Friday (Part time may be considered, minimum 20 hours over 4 weekdays)

Location:             260-264 Charminster Road, Bournemouth, BH8 9RR

Reports to:          Managing Director

Start Date:          January 2024

Job Summary

We are looking for a friendly Holiday Consultant to join our team, with additional responsibilities for the company website, marketing emails and Social Media accounts as required.

Your primary responsibility is to ensure new guests enquiries are dealt with efficiently, accurately and courteously. You will be on the front line to communicate with guests by email and over the phone taking bookings and answering guest queries. You will use your excellent grasp of the English language to communicate clearly and effectively, ensuring that guests are kept informed and up to date of holiday details including pre-departure and post-holiday follow up.

You will be responsible for ensuring that the website content is up to date, which may include page creation, online booking integration, forms and data capture, SEO, and analytics.

You will create engaging content to send to our email newsletter subscribers as required, as well as planning and executing effective social media campaigns to increase guest engagement, build relationships and promote sales.

While not a genuine occupational requirement for the applicant to be a practicing Christian, as a Christ-centred company with Biblical values at the core, we run daily prayer and weekly Bible studies as a team. It is expected that you join in with and contribute to this time.

Job Duties and Responsibilities
  • Receive and respond to phone or email correspondence received by the company
  • Answer guest enquiries, take bookings, and advise guests with regards to holidays
  • Ensure systems and colleagues are kept up to date and maintain excellent communication with clients throughout the booking journey
  • Be active in generating new enquiries and following up leads
  • Regularly review and update website pages to ensure consistency, accuracy, readability and usefulness
  • Create email marketing campaigns, as required, to promote bookings and build community
  • Create content for social media posts on behalf of the company
  • Run reports, export and manipulate data in excel in order to communicate with suppliers, inform marketing efforts and update website databases.
Qualifications and Experience
  • Excellent time management and personal organisation skills with an ability to effectively prioritise tasks (Essential)
  • Strong communicator, calm demeanour, ability to work well under pressure (Essential)
  • Professional, able to follow procedures and represent the company well (Essential)
  • Hard worker, evidence of ‘above and beyond’ mentality, confident and determined (Essential)
  • Friendly with a desire to serve and help others (Essential)
  • Outstanding written communication skills (Essential)
  • GCSE Maths and English to a grade B/6 or higher (Essential)
  • 3 or more A-Levels or equivalent qualifications (Essential)
  • Strong understanding of email marketing, website design, data management, design, and social media (Essential)
  • Highly experienced with the following software: Microsoft Word, Excel, Outlook (Essential)
  • Experience with the following software: Active Campaign, WordPress, Google Analytics, Adobe Creative Suite, and social media management platforms (Desired)
  • Customer service experience including in and outbound phone calls (Desired)
Package
  • Salary of £23,000pa
  • Pension contributions in line with the company pension scheme
  • 33 days annual leave per year including bank holidays, increasing with long-service
  • Familiarisation trips to our destinations to enhance your knowledge of our trips and excite you about the holidays we operate
  • Discounts on any additional holidays to Richmond destinations plus discounts for friends and family

Ready to Apply?

Application Closing Date: 09:00 – Monday 09 January 2024

  1. Please fill the below form to start you application, you will recieve an email with a link to the application which you can 
  2. We will invite suitable applicants to a face to face interview at our Bournemouth office, where applicants will prepare a short presentation and complete skills-based assessment tasks in addition to an interview panel
  3. We will request permission to obtain references prior to making a job offer
  4. Please note that job offers are dependant on right to work checks being completed

Interviews will be conducted on a rolling basis so don’t wait until the deadline to apply.

Please note, the application will take approximately 5 minutes to arrive, please check your spam folders too.
if you haven’t recieved anything within 10 minutes, send us an email to [email protected]

Send my CV and cover letter now