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Coronavirus Update

Page last updated: 26 March 2020

Coronavirus information page

As part of our response to COVID-19 and UK Government advice, our office team are all now working remotely. Our phone lines remain closed at present, however we are receiving emails and voicemails and will respond to you as soon as possible.

We apologise for the inconvenience and thank you for you patience.

All holidays from 01 May 2020

We anticipate our summer programme to run in its full capacity as previously arranged, based on the government guidance that is currently available.

If you have a holiday booked with us from May 2020, at the time of writing, this holiday is unaffected, and we look forward to welcoming you in resort!

Should government advice be updated and it be made impossible for your holiday to take place as booked, or your flight company cancels your travel arrangements due to the COVID-19 pandemic, we will offer a deferment within the 2020 Summer season, meaning that you can move your holiday to a later summer 2020 date for no admin fee (subject to availability and payment of any price increase for the newly selected date).

Alternatively, if we are still able to provide your holiday but you decide to cancel for personal reasons, then this will be subject to our existing Terms and Conditions.

Ski holidays until 30 April 2020

As of 17 March 2020, the FCO have advised against all non-essential travel outside the UK. This followed an announcement from the French government on the 16 March 2020 heavily restricting travel and the operation of any non-essential business. The impact of these restrictions is that holidays departing to France after this date are no longer possible for the remainder of the season.

If you had an upcoming holiday booked with us this winter, please accept our profuse apologies for what you will see is a situation beyond our control.

As per government advice, please do not attempt to travel to our resorts. We will be liaising with all affected customers regarding the next steps to be taken.

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