Coronavirus Update

Page last updated: 05 January 2021

The Richmond team has been working hard to ensure that your holiday will be as safe as possible. We have been planning and adapting our protocols and operating procedures in line with UK and local government guidance and in light of the best practice measures adopted by the hospitality sector.

Holidays will, of course, be a little different during 2021 as we do our very best to keep you, our guests safe in these unprecedented circumstances. Examples of what we will be doing are given below, but if you have any concerns please give us a call.

We anticipate recommencing our holiday programme on 06 March 2021. Bookings for Ski 20-21, Summer 2021 and Ski 21-22 are now open and booking up fast! Use our online booking tool to get a quote now.

Ski 2020-21

You may be wondering what a Richmond winter sports holiday might look like in a situation where the world continues to co-exist with Covid-19. The core elements of great snow sports, amazing mountain views and fresh air, Christian fellowship and heartfelt hospitality will be the same and there will, of couse, be some changes to ensure your safety and to minimise risk. 

We will continue to update our response and procedures in line with UK and local country guidance to ensure that we both continue to effectively manage risk and ensure you have a superb holiday.

What we plan to do:

  • A detailed briefing will be given by the chalet manager at the beginning of your holiday covering the Covid-safe procedures operating in the chalet.
  • An enhanced cleaning regime will be in place ensuring that communal and high touch areas are ventilated and disinfected regularly.
  • Total guests numbers have been limited in the chalet to ensure safe social distancing measures can be upheld. This does mean there are fewer places available to holiday with Richmond this year.
  • Your room will be deep cleaned and ventilated before your arrival; staff will not enter your room during the course of your stay.
  • Hand sanitiser dispensers will be available throughout the chalet and guests will be encouraged to clean their hands regularly.
  • Staff will wear face coverings when working in guest-facing roles and will wash their hands regularly, as is now the norm in French hospitality settings.
  • Guests will be encouraged not to linger or congregate in close proximity without face coverings, particularly in places like the boot room in the mornings.
  • Guests must bring a sufficient supply of their own face coverings as it is currently mandatory in France to wear these while moving around in indoor spaces where appropriate distancing is not possible. Face coverings will need to be worn when moving through the chalet’s corridors, for example.
  • There are contingency plans to operate more than one ministry time and dinner sitting if the numbers of guests in any given week mean appropriate distancing will not be possible in the lounge and dining room.
  • Access to the hot tubs and the sauna will likely be limited to single room/household groups at any one time to ensure social distancing.

As a community living within the chalet, all staff and guests will be jointly responsible for each others’ safety. As is the case in the UK, therefore, we will ask anyone who develops recognised Covid-19 symptoms while on their holiday to self-isolate in their room, together with those sharing their room, until such time as tests indicate they are not infected with Covid or the mandatory isolation period is completed.

Please ensure that your travel insurance covers the likely medical, testing and accommodation costs associated with developing Covid during your holiday. This insurance is now widely available and we suggest checking your current cover if in doubt.

What about the snow sports?

The Les Menuires and other Three Valleys resorts operated during the 2020 summer season and are intending to fully reopen the ski lifts as soon as French law allows.

You will notice some minor differences, mainly in terms of limiting the number of people travelling on lifts and having to wear a face covering to enter and travel in a telecabine or cable car. It is highly likely that mountain restaurants will need to increase the distance between tables in their interior spaces which may limit capacity, though on days where the weather is fine people normally prefer to sit outside anyway. Planning to eat lunch earlier or later than popular times could be an effective strategy.

In anticipation of limited capacity at lunchtimes in poor weather, Richmond will be providing a picnic area exclusively for you as a Richmond guest on the ground floor decking areas, mainly under the shelter of the balconies. Take-away lunches can be ordered from the Igloo restaurant next door.

Summer 2020

All holidays due to take place as art of our summer 2020 programme are now cancelled and we have been in contact with all affected guests.

Having put a huge amount of effort, in conjunction with our hotel and chalet partners in order to ensure the safe provision of holidays this summer, the mass cancellation of flights serving our destinations has led to this hard decision. We had previously hoped to operate these holidays as the Foreign and Commonwealth Office advice changed and quarantine measure were lifted and apologise that this has not been possible.

Our Summer 2021 programme is now on sale with some weeks already showing very low availability. Get in touch now to book your next Richmond Holiday.

You can defer your 2020 Summer holiday to any date up to October 2021 with no admin fee, subject to availability.

If you choose to defer your holiday to 2021, the balance due date will also be deferred until 10 weeks before the new holiday start date.

For any deferral to the equivalent week in 2021 (i.e. you were booked to travel on 06 August 2020 and wish to defer to 05 August 2021), we offer a price match guarantee for your peace of mind.

To receive a quote for an alternative week, please contact us by phone or email.

If you decide to defer your holiday to a week with a different price, this will be represented in your new booking. The balance due date will be 10 weeks prior to your new departure date.

All monies you pay for your holiday are held in a separate trust account managed by the Travel Trust Association and overseen by their independent trustees so you can be sure they are safe.

Additionally, your money is insured against loss even by negligent or fraudulent activity so it remains fully financially protected until you have returned from your holiday. These funds are only used to pay the suppliers (e.g. the hotel or chalet) for your holiday.

We understand that you may have chosen your particular date in light of a specific Themed Week. If you defer your holiday to 2021, we have matched our 2020 Themed Week Programme so you can enjoy the same theme you had expected. The only change is that Samos will be opening a week later in 2021 on the 27 May so our Walking and Sailing Technique Weeks in May will be combined and we will open a week later where we plan to run an additional biking week.

Yes, absolutely, in fact you could choose to take a winter holiday or any other holiday from our range that will have a finish date on or before 31 October 2021. We are here to help and will do what we can to accommodate your needs.

To pay your balance, you have several options:

  1. Log in to you Manage My Booking area and pay by card
  2. Pay by online bank transfer (our bank details are on your invoice)
  3. Give us a call and we can process your card payment over the phone.