Coronavirus Update

Richmond Holidays provides 100% financial protection on all holiday bookings.

All funds that you pay to Richmond are securely held in a sperate trust account with the Travel Trust Association until you return from your holiday. In some cases we are able to insure your funds in order to pay advance deposits to suppliers, in this instance, if the supplier or indeed Richmond were to fail, the insurance product covers the entirety of your holiday funds and will be returned to you in full.

Please visit the UK government’s FCDO website for up-to-date entry requirements for your holiday destination. We recommend that you sign up for FCDO travel advice email alerts so that you don’t miss any updates.

If it is not possible to provide your holiday or a suitable alternative then we will contact you by email to notify you and to offer you a 100% refund of the funds you have paid, or a deferment to a later holiday for with no admin fees.

For clarity, travel restrictions that don’t affect the ability to provide the holiday are unlikely to lead Richmond to cancelling your holiday.

Yes, it is essential and a condition of booking that you have travel insurance in place. We suggest a policy that covers for cancellations in the event of illness and unforeseeable events as well as for travel disruption in case your flight is rescheduled. You will also want to be covered for any costs associated with contracting Covid before or during your holiday (such as the cost of a quarantine hotel and alternative travel). You may also wish to look for a policy that covers you if the FCO advice changes to be against all but essential travel.

In the unlikely even that Richmond cancels your holiday, you can choose to defer your holiday to a later date, receive a credit note or a refund.

In some circumstances, with more than 10 weeks remaining before your departure date, we may be able to facilitate a deferral to a different date for a £50pp admin fee, subject to availability.

Within 10 weeks of your scheduled departure, it is not possible to defer your holiday. However, you would be able to cancel your holiday and there may be partial refund available subject to our usual cancellation terms. We are very happy to utilise any remaining credit toward a future holiday at dates that are more suitable.

Depending on your reason for deferral, your travel insurance may cover some or all of the costs of these changes. Please do ensure you have reviewed your policy to confirm you have the necessary level of cover.

It is essential that you purchase good travel insurance for your holiday, including Covid cover. This should cover any costs associated with you or any member of your booking contracting Covid before or during your holiday.

Additional to your travel insurance, we at Richmond will offer you fee-free deferment to a later holiday taking place by 31 October 2023 in either of the following circumstances: 

• If entry requirements change after you confirm your holiday so that quarantine of more than 24 hours is required upon arrival, without the possibility of testing to release early
• If there’s a local lockdown in the area you live in and you’re unable to travel

Please note that the situation will be assessed no sooner than 14 days prior to your departure.

If you decide to cancel your holiday, this will be subject to our usual cancellation terms as outlined here. Therefore, it is essential that you purchase good travel insurance that will provide cover if you cancel your holiday due to unforeseen circumstances such as ill health.

If you contract Covid-19 before you fly, you may be unable to travel, please contact your travel insurers and ourselves urgently.

Many travel insurers now provide cover for this situation so please ensure you have read your insurance policy and are happy with the level of cover provided.