Head Office Jobs

UK Office

Would you like to be part of a friendly and professional office team, based in Bournemouth?

Richmond is the UK’s leading provider of quality Christian holidays around the world. We aim to provide outstanding and memorable holidays throughout the year for all members of the church family with Word-based and Christ-centred ministry to enrich and encourage our guests in their Christian life. We provide a platform for relationships to be created, nurtured and developed in healthy, safe environments.

Our UK office is a fun, dynamic and supportive Christian environment, we start each week with a short Bible study and have daily morning prayers, keeping our Christian values at the heart of all that we do.

Richmond provides great packages to all its UK office employees including the opportunity to visit our resort destinations and competitive rates of pay.

Current Vacancies

Please see the job descriptions for current vacancies below. Interviews will be conducted on a rolling basis throughout July, and we’ll close applications when we’ve found the right candidates – so don’t delay in sending in your application!

There are currently no vacancies, do check back for future opportunities.

Holiday Consultant

You will be on the front line to communicate with guests by email and over the phone taking bookings and answering guest queries.

Find Out More

HOLIDAY CONSULTANT

Hours:                 37.5 hours per week: 09:00-17:00, Monday to Friday

Location:             260-264 Charminster Road, Bournemouth, BH8 9RR

Reports to:          Managing Director

Start Date:          September 2025

Job Overview

Working as part of a friendly and close-knit team, your primary responsibility is to ensure new guests enquiries are dealt with care, efficiency and accuracy. You will be on the front line to communicate with guests by email and over the phone taking bookings and answering guest queries. You will use your excellent grasp of the English language to communicate clearly and effectively at all stages in the customer journey.

Company Values

We are a values-driven organisation, with our core beliefs shaping everything from strategic decisions to everyday operations. We expect all team members to embody and uphold these values.

  • We offer Christ-centred holidays, with most guests being Christians who value fellowship, shared worship, and encouragement. Holiday Consultants play a key role in supporting this mission and must understand and share in this purpose.
  • We act with integrity in all areas of our work, building trust with guests. This means responding to enquiries promptly, applying policies fairly, and being honest about what our holidays can and can’t offer—ensuring expectations are met or exceeded.
  • We are a relational company focused on building community. Our Holiday Consultants aim to be warm, friendly, and attentive, treating each guest as an individual and taking time to help them feel valued and well cared for.
  • We cultivate a culture of joy, both on our holidays and within our team. We celebrate wins and milestones together, and this spirit of joy flows into how we engage with guests—sharing their excitement when booking a holiday.
  • Our tagline is “Quality Christian Holidays,” and we’re committed to delivering quality at every step. Holiday Consultants ensure communications are clear and professional, and that guest details—such as special requests or dietary needs—are accurately recorded and shared with relevant teams and suppliers.
Key Responsibilities
  • Answer guest enquiries, take bookings, and advise guests with regards to holidays, including adding holiday extras to their bookings
  • Ensure systems and colleagues are kept up to date and maintain excellent communication with clients throughout the booking journey
  • Make further outbound calls to existing clients to promote sales, gain market research and build relationship
  • Engage with existing leads and guests via email updates and social media posts
  • Be active in generating new enquiries and following up leads
  • Follow up holds guests have placed on holidays, pending quotes and waiting lists for over-capacity and to-be-launched weeks
Personal Specification

The ideal candidate for this role is personable and friendly with outstanding attention to detail and organisation. They will have great communication skills in writing, on the phone and in person and be quick to learn new skills. They must have a proactive, solutions-oriented approach to problem solving, enjoy being stretched and taking on new responsibilities with a can-do mentality.

Qualifications and Experience
  • Outstanding written communication skills with attention to detail
  • Excellent computer literacy, comfortable using the MS Office Suite including Microsoft Outlook and Microsoft Teams
  • Excellent time management and personal organisation skills with an ability to effectively prioritise tasks
  • Customer service experience including in and outbound phone calls
  • Friendly and personable
  • Professional, able to follow procedures and represent the company well
  • Quick learner, comfortable using a range of software
  • Hard worker, evidence of ‘above and beyond’ mentality
  • Friendly with a desire to serve and help others
  • GCSE Maths and English to a grade B or higher
  • 3 or more A-Levels or equivalent qualifications 
Package

Salary: £24,000 per annum.

A Mission-Driven Role: The chance to be part of an organization that values faith, community, and excellence, where your work has a direct impact.

Supportive Environment: A close-knit, collaborative team in our Bournemouth office.

Pension: Company pension scheme.

Annual Leave: 20 days plus bank holidays. Increasing to 23 after 1 year of employment.

Travel Perks: Generous discounts on Richmond Holidays for you and your family including expenses paid familiarisation trips to our major resorts.

Professional Development: Support for ongoing training and professional qualifications.

Apply Now

Ready to Apply?

  1. Please send your CV and cover letter (max 250 words) to [email protected]
  2. The next stage involves a written application form with some specific questions to help us get to know you better.
  3. We will invite suitable applicants to a face to face interview with our team at our Bournemouth office, where you will also deliver a short presentation and complete skills-based assessment tasks plus get a chance to meet the team and ask any questions.
  4. We will request permission to obtain references prior to making a job offer.
  5. Please note that job offers are dependant on right to work checks being completed.
Send my CV and cover letter now

Ready to Apply?

Application Closing Date: 09:00 – Monday 21 July 2025

  1. Please fill the below form to start you application, you will recieve an email with a link to the application which you can 
  2. We will invite suitable applicants to a face to face interview at our Bournemouth office, where applicants will prepare a short presentation and complete skills-based assessment tasks in addition to an interview panel
  3. We will request permission to obtain references prior to making a job offer
  4. Please note that job offers are dependant on right to work checks being completed

Interviews will be conducted on a rolling basis so don’t wait until the deadline to apply.

Please note, the application will take approximately 5 minutes to arrive, please check your spam folders too.
if you haven’t recieved anything within 10 minutes, send us an email to [email protected]

Send my CV and cover letter now