Page last updated: 10 March 2021
The Richmond team has been working hard to ensure that your holiday will be as safe as possible. We have been planning and adapting our protocols and operating procedures in line with UK and local government guidance and in light of the best practice measures adopted by the hospitality sector. Holidays will, of course, be a little different during 2021 as we do our very best to keep you, our guests safe in these unprecedented circumstances.
All ski bookings for the 20-21 season have now been cancelled and and we are no longer taking bookings for this winter. All affected guests have been contacted and offered a full refund or deferment.
Bookings for Summer 2021 and Ski 21-22 are now open and we are experiencing very high demand! Use our online booking tool to get a quote now or call us when our office is open.
We have been working hard here at Richmond Holidays to ensure that your summer holiday to the Zefiros Beach Hotel in Samos will be both safe and fun!
The core elements of relaxation in the sun, adventure, fun on boats and bikes, Christian fellowship and heartfelt hospitality will be the same and there will, of course, be some changes to ensure your safety and to minimise risk.
We will continue to follow both UK and local guidance, and will be monitoring the situation as it unfolds, taking into account the vaccination programme progress and any other factors.
Richmond Holidays provides 100% financial protection on all holiday bookings.
All funds that you pay to Richmond are securely held in trust with the Travel Trust Association until you return from your holiday. We do not access these funds in advance for any reason, meaning you can have confidence that your funds are available to be returned to you anytime, if you are entitled to a refund.
If we at Richmond Holidays cancel your holiday, we will contact you by email to notify you and to offer you a 100% refund of the funds you have paid for your holiday, or a deferment to a later holiday for no admin fee.
You will have booked your flight independently, so if you receive notification from your airline that your flight has been cancelled, please follow their instruction as to how to receive a flight refund from the airline or defer your flight booking to a later date.
In the event that your flight is cancelled, we at Richmond Holidays have added an extra level of protection to your accommodation reservation. For our Summer 2021 season, if your flight is cancelled by the airline, we will give you the option to defer your Richmond holiday for no admin fee, or cancel for a 100% refund. Please contact the Richmond office with proof of flight booking and cancellation and we will be happy to help.
If you deferred your Samos 2020 reservation to 2021 due to the Covid-19 pandemic, you have the option to change your dates within the 2021 season up until 01 April 2021 for no admin fee. Further, if we at Richmond cancel your 2021 holiday at any point, or if your flight is cancelled by the airline before your departure, you can choose to defer your summer holiday to a later date, with no admin fee charged.
Outside of these conditions, choosing to change your dates is considered a cancellation and rebooking, and so would be subject to our usual cancellation terms (as outlined here). However, if you contact us to request a deferment with more than 10 weeks before your departure date, we may be able to facilitate your request for just a £50pp admin fee, subject to availability.
If you decide to cancel your Summer holiday for a reason other than your flight being cancelled by the airline, this will be subject to our usual cancellation terms as outlined here. Therefore, it is essential that you purchase good travel insurance that will provide a payout if you cancel your holiday due to unforeseen circumstances such as ill health.
Yes, it is essential and a condition of booking that you have travel insurance in place. We suggest a policy that covers for cancellations in the event of illness and unforeseeable events as well as for travel disruption in case your flight is rescheduled.