The following represent our standard business terms. They set out our obligations to you in the event that you book one of our holidays, as well as your rights and commitments. They do not affect your statutory rights.
1. About Us
2. Your Contract with Richmond Holidays
3. Making a Booking
4. Deposits and Terms of Payment
5. Prices
6. Changes by You
7. Cancellation by You
8. Changes by Us
9. Cancellation by Us
10. Special Requests
11. Excursions and Other Activities
12. Behaviour
13. Problems While Abroad
14. Brochure Descriptions
15. Our Liability to You
16. Documents and Inoculations
17. Insurance
1. About Us
Richmond Holidays Ltd is a company registered in England number 06430470 based at Sunrise House, Coombe Lane West, Kingston-upon-Thames, Surrey KT2 7DB and whose registered office is Rawlinsons Ruthlyn House 90 Lincoln Road Peterborough PE1 2SP. We will provide the accommodation featured here and all bookings are subject to these conditions and the information set out here.
2. Your Contract with Richmond Holidays
Your accommodation contract is with us. You must be at least 18 years old to make a booking with Richmond Holidays.
With bookings for more than one person, the person who makes the booking (the ‘party leader’) in accordance with (3) below accepts responsibility for making all payments to us for all members of the party. All information and documents will be sent to the party leader who will be responsible for keeping the other members of the party fully informed.
Your contract will come into effect when we send you written confirmation accepting your booking. There is then a binding agreement between us. It is important that you read the written confirmation carefully and raise any queries immediately. Your booking confirmation and other holiday documentation constitute a legal contract and must be kept safely. The contract between us is governed by English Law and any dispute between us will be dealt with under the non-exclusive jurisdiction of the English courts.
If replacement documents are required we reserve the right to make a charge to cover administration expenses.
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3. Making a Booking
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Step1 – Choose your resort or call us if you need a little help deciding which holiday is right for you.
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Step 2 – Reserve your accommodation with us – we’ll give you a booking reference, whilst you then check out flights.
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Step 3 – Book your flights – details of online flight providers are on our website. Or call our dedicated Travel Counsellor, Jo Osmond, on 0845 058 7436 to search flights for you.
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Step 4 –Confirm your booking with us and tell us all your flight details . We’ll then talk you through the booking process and make sure you are happy with everything.
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Step 5 – Send your deposit of £100 per person - cheques payable to Richmond Holidays Ltd. Alternatively we're happy to accept payment with a major credit cards for a modest processing fee.
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Step 6 - Balance payments are to be made just 6 weeks before your holiday. We will then send full guest information to help you prepare for your holiday.
4. Deposits and Terms of Payment
At the time of making a booking you should arrange to pay us an initial deposit of £100 per person aged 2 or above for accommodation, plus the appropriate insurance premium if required. No deposits are required for infants under 2 years old. The balance of your payment should reach us not less than 8 weeks before departure. If you book within 8 weeks of departure, full payment should be made at the time of making the booking.
Any money paid by a member of a party to his party leader in respect of a Richmond Holidays is held by the party leader on behalf of the party member until such time as the company receives the money.
Please Note: Your booking may be cancelled if you fail to make payment on time, and you would then owe us the cancellation charges detailed in section 7 below.
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5. Prices
The prices we advertise are accurate as of the date published. We reserve the right to change any of these from time to time to reflect changes in:
- Exchange rates
- Transport and Fuel costs
- Dues, taxes, and other fees such as Government imposed tourist taxes
We undertake not to apply any change within 30 days of the start of your holiday and to absorb the first two per cent of any such increase.
In the event that the increase exceeds ten per cent of your original invoice value, then you have the option to cancel your booking for a full refund of all monies paid. Should you decide to cancel under these circumstances then you must notify Richmond Holidays within 14 days of the date of the amended invoice.
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6. Changes by You
You may add extra members to your party at any time, providing that you have first checked with us that we are able and willing to accept the additional member(s) to your group. You will be required to send us a deposit equivalent to that already paid by other party members. Other than for a change in departure date or duration which would count as a cancellation, if you wish to change your booking in some other way after we have issued you with a written confirmation we will do our best to make the change/s, but we are under no obligation to do so. Where we can accommodate your change/s, an additional charge of £30 per change will be applied. All changes that you wish to make must be notified to us in writing by the party leader.
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7. Cancellation by You
If any member of your party cancels, you may replace him with a new member upon giving us reasonable written notice and obtaining our prior consent. You will be required to pay an amendment fee of £30. If you are unable to find a replacement satisfactory to us, the cancellation charges below will apply. These cancellation charges are expressed in the table below as a percentage of the total holiday cost. All cancellations must be notified to us in writing by the party leader and charges apply from the date that this notification is received at our offices (not the date of your letter or the date that you post it). If you do wish to replace a cancelled party member, please notify us as soon as possible. In any event we require notice at least 21 days before departure.
| Period before scheduled departure within which notification is received | Cancellation charge as a percentage of the holiday cost |
| After payment of deposit |
Deposit
|
| 56-35 days before departure |
60%
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| 34-15 days before departure |
75%
|
| 14-1 days before departure |
90%
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| Departure day or after |
100%
|
In certain cases your cancellation losses may be covered by travel insurance. Please ask us for details of the policy that we are able to arrange for you as agent for the travel insurer.
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8. Changes by Us
We reserve the right to make changes to your accommodation, or withdraw certain facilities.
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9. Cancellation by Us
There are occasions when it becomes impossible to provide the accommodation that you booked and it is therefore necessary to cancel it completely. Such situations do not occur very often, but we reserve the right to do so at our discretion. If this does occur you will be offered alternative accommodation, if available, or a full refund of all money paid to us.
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10. Special Requests
We are unable to accept conditional bookings. You are quite welcome to make special requests but we cannot guarantee that they will be fulfilled. If you have any special requests or requirements we will do our best to pass details on to the appropriate persons, provided that they are clearly noted on your booking form at the time that your booking is made. We must point out that failure to fulfil a special request cannot be considered as a breach of contract on our behalf.
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11. Excursions and Other Activities
A range of excursions and other activities can usually be reserved in advance or once at the resort. Some activities are provided without charge and will be the subject of a separate contract. Availability may vary according to demand and other circumstances. We cannot guarantee that any particular excursion or activity will be offered for any given booking. We may also refuse at our absolute discretion to accept a guest on an excursion or activity.
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12. Behaviour
If the behaviour of any member of any party is considered likely to cause offence, danger, damage or distress to others, we reserve the right at all times to cancel or terminate the contract. If this situation arises, we have no responsibility for the person whose contract has been terminated and will not cover any expenses which may be incurred on the part of the party to return home. We also reserve the right to impose cancellation fees pursuant to Section 7.
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13. Problems While Abroad
We do everything possible to ensure that your arrangements run smoothly; however if any sort of problem arises you should report it as quickly as possible to our representative in resort so that efforts can be made to rectify matters to your satisfaction. Many problems can be resolved on the spot, but if for some reason our representative is unable to resolve matters, the party leader should write to us within 28 days of return from the holiday, explaining the problem fully.
If you have a complaint about your arrangements which is not reported to our representative, it may affect your rights under this contract.
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14. Brochure Descriptions
The descriptions on this website and in our brochure are based on our experience and knowledge gained from regular visits to the resorts, as well as from information supplied by others. However, circumstances can change, and we reserve the right to change any brochure particulars before you book. In addition, because our brochure is produced up to 13 months in advance and because the arrangements we feature are not under our direct control, it is possible that advertised features may not be available. For example certain facilities and services may be reduced or withdrawn in low season or due to poor weather, local holidays or industrial action. If the weather is cold, swimming pools may not be warm.
Photographs have been chosen to depict our resorts, destinations and accommodation as accurately as possible. Photographs of a more general nature however have not necessarily been taken at the resorts or destinations featured in this brochure.
Please note that the standards of plumbing, hygiene and local services may not be comparable with those found the UK. Local laws and regulations may differ from those in the UK, including, for example, insurance requirements and minimum ages for drivers.
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15. Our Liability to You
We do not accept responsibility for any loss or damage to property. We will only accept responsibility for personal injury where it is caused by our negligence.
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16. Documents and Inoculations
It is your responsibility to obtain any necessary inoculations before you travel, and to have the correct documentation with you for the holiday you have booked when you travel. This includes valid passports, visas, tickets, insurance documents. All our destinations require a full 10 year passport.
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17. Insurance
Insurance is extremely important and we consider it essential that all travellers have a suitable policy. We recommend a policy suitable for most likely eventualities that can be purchased through Richmond Holidays Ltd. If you decide not to take this we strongly urge you to ensure that you have alternative suitable cover.