“I just wanted to say thank you for a great skiing holiday in Alpe d'Huez. I went on my own but felt really welcomed and well looked after. The food was good and the ministry was encouraging. The chalet staff were lovely and nothing was too much trouble. They just wanted us to have a great time. The ski guiding was wonderful and Phil went beyond the call of duty in the way he looked after us on the mountain, I really enjoyed the ice picnic and we also had such fun in the outdoor hot tub. Thanks again, I can't wait for next year.”
Catherine Brooke, Alpe dâ€™Huez, January 2012

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Booking Terms & Conditions

The following represent our standard business terms. They set out our obligations to you in the event that you book one of our holidays, as well as your rights and commitments. They do not affect your statutory rights.

1. About Us

Richmond World Holidays Ltd is a company registered in England number 07058425 based at Sunrise House, 133 London Road, Kingston-upon-Thames, Surrey KT2 6NH and whose registered office is the same. We will provide the accommodation featured here and all bookings are subject to these conditions and the information set out here.

2. Your Contract with Richmond World Holidays

Your accommodation contract is with us. You must be at least 18 years old to make a booking with Richmond World Holidays.

With bookings for more than one person, the person who makes the booking (the ‘party leader') in accordance with (3) below accepts responsibility for making all payments to us for all members of the party. All information and documents will be sent to the party leader who will be responsible for keeping the other members of the party fully informed.

Your contract will come into effect when we send you written confirmation accepting your booking. There is then a binding agreement between us. It is important that you read the written confirmation carefully and raise any queries immediately. Your booking confirmation and other holiday documentation constitute a legal contract and must be kept safely. The contract between us is governed by English Law and any dispute between us will be dealt with under the non-exclusive jurisdiction of the English courts.

If replacement documents are required we reserve the right to make a charge to cover administration expenses.

3. Making a Booking

Step1 - Choose your resort or call us if you need a little help deciding which holiday is right for you.
Step 2 - Phone or email us to reserve your accommodation which we will hold for you at no cost, whilst you then make your travel arrangements.
Step 3 - Book your travel - details of online flight providers are on our website. Or call our dedicated Travel Counsellor, Kathryn Ketchen, on 0845 058 7970 to search flights for you.
Step 4 - Confirm your booking with us and tell us all your flight details . We'll then talk you through the booking process and make sure you are happy with everything.
Step 5 - Pay your deposit of £100 per person (or £150 for a 2 week booking) to secure your reservation. For those booking flights with Richmond to Samos you will need to pay a greater deposit which also includes your flight deposit. This is £225 per person for 1 week or £275 per person for a 2 week booking. You can pay either over the phone with a Credit Card (except American Express) or Debit Card ; there is no charge to pay with a debit card and a 2.5% charge to pay by credit card. Alternatively you can post a cheque payable to "Richmond World Holidays" or you can pay by bank transfer if you have online banking in which case we will send you our bank account details. Once payment has been received we will send you a confirmation invoice by email, or post if you prefer, and you will also receive a Guarantee Certificate from The Travel Trust Association confirming your holiday is financially protected.
Step 6 - Balance payments are to be made ten weeks before your holiday. We will then send full guest information to help you prepare for your holiday.

4. Deposits and Terms of Payment

At the time of making a booking you should arrange to pay us an initial deposit of £100 per person (or £150 per person for a 2 week booking) for those aged 2 or above. For Richmond Flights as part of the Samos Package holiday you should pay £225 per person (£275 per person for a 2 week booking) for deposit payments. No deposits are required for infants under 2 years old. The balance of your payment should reach us not less than 10 weeks before departure. If you book within 10 weeks of departure, full payment should be made at the time of making the booking.

Any money paid by a member of a party to his party leader in respect of a Richmond World Holidays is held by the party leader on behalf of the party member until such time as the company receives the money.

Please Note: Your booking may be cancelled if you fail to make payment on time, and you would then owe us the cancellation charges detailed in section 7 below.

Credit & Debit Card Payments: Debit Cards carry no charge. For Credit Cards we need to pass on the processing fee that we incur when collecting credit card payments: a 2.5% charge will be added to your invoice at the time of payment.

5. Prices

The prices we advertise are accurate as of the date published. We reserve the right to change any of these from time to time to reflect changes in:

Exchange rates
Transport and Fuel costs
Dues, taxes, and other fees such as Government imposed tourist taxes

We undertake not to apply any change within 30 days of the start of your holiday and to absorb the first two per cent of any such increase.

In the event that the increase exceeds ten per cent of your original invoice value, then you have the option to cancel your booking for a full refund of all monies paid. Should you decide to cancel under these circumstances then you must notify Richmond World Holidays within 14 days of the date of the amended invoice.

6. Changes by You

You may add extra members to your party at any time, providing that you have first checked with us that we are able and willing to accept the additional member(s) to your group. You will be required to send us a deposit equivalent to that already paid by other party members. Other than for a change in departure date or duration which would count as a cancellation, if you wish to change your booking in some other way after we have issued you with a written confirmation we will do our best to make the change/s, but we are under no obligation to do so. Where we can accommodate your change/s, an additional charge of £30 per change will be applied. All changes that you wish to make must be notified to us in writing by the party leader.

7. Cancellation by You

If any member of your party cancels, you may replace him with a new member upon giving us reasonable written notice and obtaining our prior consent. You will be required to pay an amendment fee of £30. If you are unable to find a replacement satisfactory to us, the cancellation charges below will apply. These cancellation charges are expressed in the table below as a percentage of the total holiday cost. All cancellations must be notified to us in writing by the party leader and charges apply from the date that this notification is received at our offices (not the date of your letter or the date that you post it). If you do wish to replace a cancelled party member, please notify us as soon as possible. In any event we require notice at least 21 days before departure.

Period before scheduled departure within which notification is received	Cancellation charge as a percentage of the holiday cost
After payment of deposit	Deposit
70-35 days before departure	60%
34-15 days before departure	75%
14-1 days before departure	90%
Departure day or after	100%

In certain cases your cancellation losses may be covered by travel insurance.

8. Changes by Us

We reserve the right to make changes to your accommodation, or withdraw certain facilities.

9. Cancellation by Us

There are occasions when it becomes impossible to provide the accommodation that you booked and it is therefore necessary to cancel it completely. Such situations do not occur very often, but we reserve the right to do so at our discretion. If this does occur you will be offered alternative accommodation, if available, or a full refund of all money paid to us.

10. Special Requests

We are unable to accept conditional bookings. You are quite welcome to make special requests but we cannot guarantee that they will be fulfilled. If you have any special requests or requirements we will do our best to pass details on to the appropriate persons, provided that they are clearly noted on your booking form at the time that your booking is made. We must point out that failure to fulfil a special request cannot be considered as a breach of contract on our behalf.

11. Excursions and Other Activities

A range of excursions and other activities can usually be reserved in advance or once at the resort. Some activities are provided without charge and will be the subject of a separate contract. Availability may vary according to demand and other circumstances. We cannot guarantee that any particular excursion or activity will be offered for any given booking. We may also refuse at our absolute discretion to accept a guest on an excursion or activity.

12. Behaviour

If the behaviour of any member of any party is considered likely to cause offence, danger, damage or distress to others, we reserve the right at all times to cancel or terminate the contract. If this situation arises, we have no responsibility for the person whose contract has been terminated and will not cover any expenses which may be incurred on the part of the party to return home. We also reserve the right to impose cancellation fees pursuant to Section 7.

13. Problems While Abroad

We do everything possible to ensure that your arrangements run smoothly; however if any sort of problem arises you should report it as quickly as possible to our representative in resort so that efforts can be made to rectify matters to your satisfaction. Many problems can be resolved on the spot, but if for some reason our representative is unable to resolve matters, the party leader should write to us within 28 days of return from the holiday, explaining the problem fully.

If you have a complaint about your arrangements which is not reported to our representative, it may affect your rights under this contract.

14. Brochure Descriptions

The descriptions on this website and in our brochure are based on our experience and knowledge gained from regular visits to the resorts, as well as from information supplied by others. However, circumstances can change, and we reserve the right to change any brochure particulars before you book. In addition, because our brochure is produced up to 13 months in advance and because the arrangements we feature are not under our direct control, it is possible that advertised features may not be available. For example certain facilities and services may be reduced or withdrawn in low season or due to poor weather, local holidays or industrial action. If the weather is cold, swimming pools may not be warm.

Photographs have been chosen to depict our resorts, destinations and accommodation as accurately as possible. Photographs of a more general nature however have not necessarily been taken at the resorts or destinations featured in this brochure.

Please note that the standards of plumbing, hygiene and local services may not be comparable with those found the UK. Local laws and regulations may differ from those in the UK, including, for example, insurance requirements and minimum ages for drivers.

15. Photographs/Videos

Photographs and videos of guests enjoying a Richmond holiday both provide wonderful memories and are also the most effective way of promoting the uniqueness of the Richmond holiday. It is a condition of booking with Richmond that any photographs or vidoes taken during a Richmond holiday by guests or staff may be used in future publicity - whether brochures, leaflets, DVDs or on the website - or included in the photo CDs which may be for sale at the end of each week's holiday. If you require that any photographs of you or your children may not be so used then please notify Sunrise House in writing and ensure that you inform the Richmond Resort Manager on arrival.

16. Our Liability to You

We do not accept responsibility for any loss or damage to property. We will only accept responsibility for personal injury where it is caused by our negligence.

17. Documents and Inoculations

It is your responsibility to obtain any necessary inoculations before you travel, and to have the correct documentation with you for the holiday you have booked when you travel. This includes valid passports, visas, tickets, insurance documents. All our destinations require a full 10 year passport.

18. Insurance

Insurance is extremely important and we consider it essential that all travellers have a suitable policy. We recommend a policy suitable for most likely eventualities that can be purchased through Richmond World Holidays. If you decide not to take this we strongly urge you to ensure that you have alternative suitable cover.

19. Privacy Policy

INFORMATION ABOUT YOU

Your Information
This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking relating to the same ("your information"). Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.
We will update your information whenever we get the opportunity to keep it current, accurate and complete.

Our Use of Your Information
(1) For the purpose of providing you with our services, including your flight, holiday or insurance, etc., we may disclose your information to our service providers (who could be located outside the UK/EEA). In order for you to travel overseas, it may be mandatory (as requested government authorities at the point(s) of departure and/or destination) to disclose your information for immigration, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Even if not mandatory, we may exercise our discretion to assist where appropriate.

(2) We may collect and use your information for the purposes set out in our registration with the Office of the Information Commissioner, and disclose the same to our "group companies" (some of whom are outside the UK/EEA) for business purposes. We may also disclose your information to companies who act as "data processors" on our behalf, or to our service providers operating systems or business functions on our behalf, some of whom are outside the UK/EEA. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.

(3) Some of your information (such as health or religion) may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in the group you are travelling with. For example, if your illness at resort is infectious we may need to make special arrangements for you and also ensure that you do not return with the group immediately.

If you do not agree to Our Use of Your Information above, we cannot do business with you or accept your booking.

Direct Marketing Material
(1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our holiday group companies. Please note that our website will assume you agree to e-communications when you make a booking.
(2) You may indicate your preference regarding receiving third party direct marketing material.
(3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of "Your Rights" below.

Your Rights
(1) You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.

(2) You have the right to ask in writing not to receive direct marketing material about our products and services. If the following facilities are available, you can amend your previous preference on our website(s), using our "unsubscribe e-mail" or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop using your information in this way.

(3) If you would like a list of our group companies or brands, please send us your request.

Foreign Controls
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.

SECURITY STATEMENT
We have taken all reasonable steps to have in place appropriate security measures to protect your information.

CHANGES TO THIS POLICY
Any changes to this Policy will be either posted on our website, brochure and/or made available on request.

Richmond - Quality Christian Holidays

Tel: 020 3004 2661